FAQ
some fast answer to help your out
due to the on going covid situations , some flied are been delayed or canceled ,
contact our service center . note , verification will be required
incase any document is missing or your parcel is required to show a document which you dont have while transporting your parcel, you will be charge for that
cancelation of deliver can online be done by the receiver ,note ,additional verification may be carried out. contact our service center
just give us a call or send us an email if you wish to return your parcel back to your sender
at time update may be done a little late due to fast movement of your parcels or to many work load. just give it a day for update to take place
no problem with that,. before a parcel arrives its country of destination , you will get an email asking you to verify and confirm your details . you can also contact us if your notice any further mistakes
in a situation where delivery time does note match your program , we can either drop it at your door steep or leave it at our closes agency to your address. give us a call or an email if your fine your self in this case
any outstanding refunds or any payment made while shipping your parcel will be paid on delivery once the refund form is filled in by you and sign
we operate with other forwarder companies as partners such as dhl and ups . meaning your can register your parcel or pick up your parcel from their office, you will get notification buy email about that